Delete your account

To delete your SVG Weave account, email support@svgweave.com from the email address on your account and ask us to delete it. There is no delete button in the app yet.

Once we have checked that the request comes from you, we erase the following within 30 days, except where the law requires us to keep a record:

• your sign-in account at Clerk, including your email address, name, profile picture and sessions;
• your account record and your credit balance;
• all your projects: the SVGs, prompts, editor graphs, titles and usage records in them;
• your assistant chat history; and
• your profile and messages in the feedback widget (UserJot).

Unused credits are forfeited.Credits left on your account when it is deleted are lost and are not refunded. Export any SVGs you want to keep first; deleted projects can't be recovered.

What we keep. A record of each credit pack you bought (the order ID, the pack, the credits and the date) is kept for 8 years for tax and accounting purposes, without your name, email address or account ID. Polar, our merchant of record, keeps its own records of your purchases under its own privacy policy. Our analytics are not linked to your account and expire on their own (see Analytics).

Details are in our Privacy Policy.